Important! Before submitting a DOA Claim, be sure you have followed our 6-Step Acclimation & Observation Procedure
Please fill out the form below after you have confirmed there has been loss of livestock in your reef shipment
Only fill in items below that you have acclimated and observed for at least 2 hours and are completely sure did not survive shipment. We may request photo verification if there are unusual losses, or a large amount of losses claimed. Once you have successfully submitted your DOA claim, we will be in touch with you within 24 hours, normally within 6 hours. We answer emails 7 days a week.
